1. Information We Collect

When you use Lina Point's website and services, we may collect:

Account information: Name, email address, phone number, and password when you create an account
Booking details: Room preferences, travel dates, group size, activity interests, and payment information
Communication data: WhatsApp messages exchanged with our AI concierge, email correspondence, and feedback
Usage data: Pages visited, features used, browser type, and device information via cookies and analytics
Guest intelligence: Dietary preferences, special requests, past stay history, and loyalty program data to personalize your experience

2. How We Use Your Information

Process and manage your reservations and payments
Provide personalized concierge recommendations via WhatsApp and email
Send booking confirmations, pre-arrival packets, and post-stay follow-ups
Improve our AI-powered services and guest experience
Communicate promotional offers (you may opt out at any time)
Detect and prevent fraud or unauthorized access
Comply with legal obligations

3. Third-Party Service Providers

We share data with trusted third parties to operate our services:

Supabase: Database hosting and user authentication
Square & Stripe: Secure payment processing
Twilio: WhatsApp messaging delivery
Resend: Transactional email delivery
Meta (Instagram/Facebook): Social media integration
Vercel: Website hosting and serverless functions

Each provider processes data in accordance with their own privacy policies. We do not sell your personal information to third parties.

4. AI & Automated Processing

Lina Point uses AI-powered agents to personalize your experience. This includes automated pricing adjustments, tour recommendations, and concierge responses. Your WhatsApp conversations with our AI concierge are processed to provide relevant assistance and improve service quality. You may request human assistance at any time by messaging "speak to a human."

5. Cookies & Analytics

We use essential cookies to maintain your session and preferences. Analytics data (page views, feature usage) helps us improve the website. You can manage cookie preferences through your browser settings.

6. Data Retention

We retain your account and booking data for as long as your account is active or as needed to provide services. Reservation records are kept for 7 years for legal and accounting purposes. WhatsApp conversation logs are retained for 12 months. You may request deletion of your account and personal data at any time (see Your Rights below).

7. Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Opt-out: Unsubscribe from marketing communications at any time
Portability: Request your data in a portable format

To exercise any of these rights, email us at reservations@linapoint.com. We will respond within 30 days.

8. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted payment processing, row-level security on our database, and secure authentication. No system is 100% secure, and we cannot guarantee absolute data security.

9. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect upon posting. We will notify registered users of material changes via email.

11. Contact

For privacy-related inquiries, contact us at reservations@linapoint.com or call +501.632.7767.

Lina Point Overwater Resort
Point Enterprise LLC
San Pedro, Ambergris Caye
Belize, Central America